CLIENT VOICES
Industry Recognition of Impact
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I would like to endorse Deena Soma for the outstanding work she carried out during a psychosocial staff review at our youth mental health residential facility. Deena brought valuable insight to the entire process, demonstrating a thoughtful and methodical approach that ensured clarity and transparency for all involved. Her facilitation of focus groups was particularly impressive — she created a safe, respectful space that encouraged staff to speak openly and honestly about their experiences. Striking the right balance between objectivity and empathy, Deena showed genuine understanding while maintaining a professional lens throughout. The final report she delivered was exceptional: detailed, well-structured, and clearly reflective of an understanding of our program. Her recommendations were practical, insightful, and tailored to our context, providing us with realistic and achievable goals for workplace improvement.
KATHARINE DAVIES
Acting Director of Nursing | Orygen Recovery
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Deena worked with us to conduct a systems-thinking based psychosocial risk assessment, a critical part of our safety program. Deena's human factors expertise, her warmth and supportive style when dealing with employees and senior leaders made the program a positive experience for our team here at Orygen. Outputs of this work included an exceptional report that highlighted our risk areas but also gave us practical and realistic work re-design recommendations to enable change. The application of Human Factors methods were insightful to unpack the complexities of our systems. We got so much out of working with Deena and would happily do it again.
KATHY SMITH
Work Health & Safety Manager | Orygen Recovery
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Deena has been a wonderful partner in our psychosocial safety work at PYMHWS. She brings warmth, practical insight and a real ability to make a complex topic easy to understand using a Human Factors and systems-thinking lens. Her approach helps people feel comfortable sharing their experiences and turns those conversations into meaningful ideas for systemic improvement and organisational learning. I’ve really valued her expertise and support, and would recommend working with her.
DIRECTOR, HEALTH SAFETY & WELLBEING
Parkville Youth Mental Health & Wellbeing Service